Privacy, clearly explained.

Project enquiries

The enquiry form asks for your name, work email, optional organisation, area of interest and project message. These details are provided to ISDEM Research & Consultancy so that we can consider and respond to your request.

Website preferences

This website does not include advertising pixels or analytics cookies. The language you choose is reflected in the page URL; the language system may also retain a functional preference cookie. Technical request information, such as IP address and request timing, is used for abuse prevention and may appear in hosting logs.

Why we use your information

We use enquiry details to understand your request, discuss a possible project and reply to you. ISDEM Research & Consultancy is responsible for this enquiry information. We do not sell it or use a project enquiry to subscribe you to marketing.

Where you ask us to take steps towards a contract with you, we use the information for those steps. For other professional enquiries, we rely on our legitimate interest in responding to relevant requests and managing our business relationships, while considering your rights. The form acknowledgement confirms that you have read how we handle your information; it is not a marketing opt-in.

Who may handle the information

Website hosting and enquiry email depend on service providers, including Contabo for hosting and Google Workspace for email. Enquiry details may be processed through these systems so the website can operate and we can respond. Access within ISDEM is limited to people who need the information for that purpose.

Provider processing locations depend on the service configuration. Where information is transferred internationally, applicable transfer requirements and safeguards must be addressed. You can contact us for information about the arrangements relevant to your enquiry. We may also disclose information where required by law.

How long we keep enquiries

If an enquiry does not lead to a project, we retain it for six months after our last communication, then delete it from our active enquiry records. If a project begins, relevant correspondence becomes part of the project record and its retention is addressed in the project arrangements.

Information needed for a legal obligation or an ongoing dispute may need to be kept longer. Copies in provider backups may remain until those backups expire under the applicable service arrangements. Please avoid sending information that is unnecessary for the enquiry.

Research systems are separate from website enquiries

This notice covers website enquiries and correspondence, not the participant records held in your research systems. Your institution determines the purposes, access rules and governance of its research data. ISDEM Research does not access, store or use research or participant data.

Systems we help design can include EDC, integration pipelines, dashboards and AI-assisted tools. The institution approves their environments, permissions and any model processing before use. Research datasets must not be entered into this website’s enquiry form. Technical discussions can use synthetic examples and descriptions of data structures.

Your choices and rights

Depending on the applicable law and circumstances, you may ask to access or correct your personal information, request deletion or restriction, object to processing based on legitimate interests, or request portability where it applies. These rights are not absolute; we will explain any relevant limits when responding.

Contact info@isdemresearch.com to make a request. We may ask for enough information to verify your identity, without requesting unnecessary sensitive data. You may also complain to your relevant data protection authority; in the UK this is the Information Commissioner’s Office (ICO).

Questions about your information

Use the contact form to raise a privacy question or request a correction or deletion of enquiry information. Include only the details needed to identify your request.